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Found a security issue with PureClarity? We appreciate security researchers who help keep our platform secure. This policy outlines how to test responsibly and report security issues.
While we don’t run a paid bug bounty program, we genuinely value researchers who help improve PureClarity’s security.

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Our Commitment

When you follow this policy, PureClarity promises: ✅ No legal action against you for security research ✅ Authorized research under applicable laws (CFAA, DMCA, etc.) ✅ Collaborative approach - we work with you, not against you ✅ Good faith treatment throughout the process
This policy provides legal safe harbor for responsible security research conducted within the specified guidelines.

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Scope of Testing

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✅ Approved Testing Targets

You may test:
  • *Any .pureclarity.com domains and subdomains
  • PureClarity APIs and endpoints
  • Mobile applications developed by PureClarity
  • JavaScript libraries (on your own test accounts only)

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❌ Prohibited Activities

Please do not:
  • Physical attacks on offices or personnel
  • Access other customers’ data or accounts
  • Denial of service attacks or service disruption
  • Test on customer websites using PureClarity (only test on PureClarity infrastructure)
Testing outside these guidelines may result in legal action and is not covered by this disclosure policy.

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Responsible Testing Guidelines

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Setting Up for Testing

  1. Create a test account
    • Sign up for a free PureClarity account
    • Clearly mark it as a test/research account
    • Use only test data and scenarios
  2. Scope limitation
    • Test only on your own account data
    • Don’t attempt to access other users’ information
    • Focus on security vulnerabilities, not privacy violations
  3. Testing methodology
    • Use manual testing methods when possible
    • Avoid automated tools that generate excessive traffic
    • Stop immediately if you encounter other users’ data
Quality over quantity - focus on meaningful security issues rather than running comprehensive automated scans.

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Reporting Security Issues

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Contact Information

Email: support@pureclarity.com Subject Line: “Security Issue: [Brief Description]“

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Required Information

Include in your report: Issue Details
  • Clear description of the vulnerability
  • Potential impact and risk assessment
  • Classification (if known): OWASP category, CVE, etc.
Reproduction Steps
  • Step-by-step instructions to reproduce
  • Screenshots or videos if helpful
  • Specific URLs, parameters, or data involved
Context and Impact
  • Why this issue matters
  • Potential attack scenarios
  • Affected systems or users
Attribution
  • Your name (if you want public credit)
  • Preferred contact method
  • Any affiliation or organization
Clear, detailed reports help us understand and fix issues more quickly.

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Response Process

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Our Timeline

Initial Response: Within 5 business days
  • Acknowledgment of receipt
  • Initial assessment of the issue
  • Confirmation of coverage under this policy
Regular Updates: Throughout the process
  • Progress updates on investigation
  • Timeline for potential fixes
  • Any additional information needed
Resolution Timeline: Target 90 days
  • We aim to resolve issues within 90 days
  • Complex issues may require additional time
  • We’ll keep you informed of any delays

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Disclosure Timeline

We request 90 days before public disclosure, but we’re flexible based on the severity and circumstances of the issue.
Coordinated disclosure:
  • Work together on disclosure timeline
  • Public credit if desired
  • Coordinate any public announcements

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Recognition and Thanks

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How We Show Appreciation

While we can’t offer cash rewards, we provide: 🏆 Social Media Recognition
  • Shoutout from our founders on social platforms
  • Recognition of your contribution to security
💼 Professional Recognition
  • LinkedIn recommendation from our founders
  • Professional reference for security work
📝 Public Credit
  • Recognition in security advisories (if desired)
  • Credit in our security acknowledgments
Every security report helps us build a better, more secure product for all our customers.

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Frequently Asked Questions

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What types of issues are you looking for?

High-priority issues:
  • Authentication bypasses
  • SQL injection or other injection attacks
  • Cross-site scripting (XSS)
  • Access control vulnerabilities
  • Data exposure issues

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What if I’m not sure if something is a security issue?

When in doubt, report it! We’d rather investigate a non-issue than miss a real vulnerability.

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Can I test integrations with other platforms?

Only test PureClarity’s components and infrastructure. Don’t test third-party platforms or customer websites.

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How do I get help with testing?

Email support@pureclarity.com with questions about this policy or testing guidelines.

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Policy Updates

This policy may be updated periodically. Check back for the latest version before conducting security research.
Last updated: June 2025

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Contact Us

Questions about this policy? Just email support@pureclarity.com - we’re friendly and happy to help! Thanks for helping keep PureClarity secure! 🔒